Autoserviss 4U example: an AI assistant on a car repair website

Autoserviss 4U is a car repair shop in Liepāja, Latvia. Its website has an AI assistant that answers customer questions, explains and helps book a car in — even when the garage is closed. KlientuPilots is built on this experience.

Below are excerpts from real conversations, translated from Latvian. Customers’ names, phone numbers and other personal data are hidden.

What the assistant does in car repair conversations

  • It answers about services and prices in the garage’s information and says when an exact price can only be given after an inspection.
  • It clarifies what the customer needs: car model, year, symptoms.
  • When the customer is ready, it offers to take their contacts — the garage gets in touch and confirms the time itself.

Conversation excerpts

From a price question to the customer’s contactsPeugeot 208 · catalytic converter replacement · customer leaves contacts
CUSTOMERHello. Roughly how much would a catalytic converter replacement cost for a Peugeot 208, 2015, automatic, petrol?
AUTOSERVISS 4U ASSISTANTHello! We determine the exact cost of a catalytic converter replacement after diagnostics and an inspection, as it depends on the chosen part and the work involved. Exhaust system repairs start from 15 EUR, while the part and the full replacement are priced individually. Have you already bought a new catalytic converter, and what is the engine size?
CUSTOMERNothing bought yet, 1.2 l engine
AUTOSERVISS 4U ASSISTANTGot it, thanks for the details! We can prepare an estimate with a suitable part and labour, and offer an inspection at the garage. Please leave your name and phone number so our administrator can contact you and agree the exact cost and appointment time.
CUSTOMER[Customer’s name and phone number hidden]
AUTOSERVISS 4U ASSISTANTI have put together your enquiry. Please check the details and press “Confirm and send”.
First, understand what happenedAudi A6 · windscreen wipers · clarifying the problem and repair time
CUSTOMERHi! The wipers on my car stopped working — when I switch them on I can hear the motor run, but the wipers don’t move. How much would it cost to have a look at what’s wrong?
AUTOSERVISS 4U ASSISTANT

Hello! We can definitely sort that out — most likely the problem is in the wiper mechanism (the linkage mounts or bushings).

We can give an exact price for the check and diagnostics on site, as it depends on how easy it is to reach the mechanism. What is your car — make, model and year?

CUSTOMERaudi a6 c6, 2005
AUTOSERVISS 4U ASSISTANT

Thank you! This is quite a common problem on this model — usually the wiper linkage seizes or breaks.

So that a mechanic can inspect it and determine the exact scope of the repair, please write your name and phone number. Our administrator will call you back to agree the most convenient time.

CUSTOMERHow long might a repair like that take?
AUTOSERVISS 4U ASSISTANT

Diagnostics and repairing or replacing the linkage usually take about 1 to 3 hours, depending on the condition of the part and the spare parts needed.

If you’d like to book, please write your name and phone number — our administrator will call you back and agree a convenient time.

When a mechanic needs to take a lookAlloy wheel · clarifying the damage and inviting an inspection
CUSTOMERCan you weld an alloy wheel?
AUTOSERVISS 4U ASSISTANTWe do welding work, but whether a particular wheel can be welded properly depends on where the damage is and how big it is. A mechanic needs to see the wheel in person first to judge whether it can be repaired safely. What exactly is the damage (a crack, a missing piece)?
CUSTOMERA small crack in the middle of the wheel
AUTOSERVISS 4U ASSISTANTIf the crack is in the middle of the wheel (in the spoke or hub area), it affects the load-bearing structure, so a mechanic must definitely assess it in person to say whether a repair is safe. We can only give an exact cost after an inspection at the garage. Which make and model of car are the wheels from? We can make an inspection request for you.
CUSTOMEROpel Meriva 2007, 1.6 petrol
AUTOSERVISS 4U ASSISTANTGot it, thanks for the car details! So that a mechanic can inspect the wheel and our administrator can contact you about a drop-off time, please write your name and phone number.

Excerpts from Autoserviss 4U assistant conversations, translated from Latvian. The opening greeting is omitted; customers’ personal data is hidden. Prices and timeframes mentioned refer to that specific conversation and are not KlientuPilots prices.

The owner’s view

“What surprises me most is how naturally it talks. It doesn’t rush to ask for a phone number — it helps first, and the customer wants to book on their own. I call it our night-shift receptionist.” (translated from Latvian)

Dainis, owner of Autoserviss 4U, Liepāja

The business in Google Search

Edited Google Search image: Autoserviss 4U, rating 4.6 and 486 reviews; competitor names covered.Open larger image
Rating 4.6 out of 5, 486 Google reviews. Based on a Google screenshot from 08.11.2026. This is the rating of Autoserviss 4U as a car repair shop, not a rating of KlientuPilots.

The business’s revenue trend

Autoserviss 4U monthly revenue trend. June 2026 is marked as the month of introduction; amounts hidden.Open larger image
The assistant was introduced in June 2026. After that, monthly revenue in the chart is higher than before the introduction. Based on Autoserviss 4U CRM data; amounts hidden, November 2026 incomplete.

How to read it: the chart shows the company’s total revenue. It is affected by many factors (season, advertising, prices, staff), so it does not prove that the growth was caused by the AI assistant. We show it as our own experience, not as a promise.

What you can take from this example

  • Write prices and terms clearly — with or without VAT, what the price includes and what it doesn’t.
  • Let the assistant say “the garage will confirm that” instead of guessing.
  • Review conversations in your account and add information when you see recurring questions.

More for car repair shops: Chatbot for car repair shops.

Try it yourself

After a free sign-in you can chat with the Autoserviss 4U demo assistant and set up your own.

Try a conversationPricing