Chatbot for car repair shops: answers and enquiries outside opening hours

A KlientuPilots assistant on a car repair website answers customer questions about services, prices and opening hours, finds out the car and the problem and sends the garage an enquiry with the customer’s contacts. The garage itself confirms the time and the price after inspection.

From 5 € per month; you set up the assistant yourself. All plans.

The questions car repair shops get most often

  • “How much is an oil change / brake pad replacement?”
  • “Are you open on Saturday? What time can I come?”
  • “What could it be if the car pulls to one side?”
  • “Does the price include VAT? Are parts included?”
  • “I’d like to book my car in for an inspection.”

The assistant answers them from your information. If the answer isn’t in your data, it says the garage will confirm it and offers to take the customer’s contacts.

What a car repair shop should enter in the five fields

Example — prices and termsOil change — €26 (labour only, incl. VAT; oil and filter extra)
Front brake pad replacement — from €35 (labour, incl. VAT)
Diagnostics — €20 (incl. VAT)
  • Services: each on its own line — diagnostics, oil change, brakes, tyres, suspension.
  • Prices: always state whether the price includes VAT and whether parts are included. This is the most common source of misunderstanding. How to enter prices.
  • Terms: if customers may bring their own parts or you buy them in, write it down. If it isn’t written, the assistant won’t promise it.
  • Opening hours and address: by day, including weekends.
  • Contact: phone for customers and the e-mail address enquiries are sent to.

What the garage gets in an enquiry

Enquiry contentsCustomer’s name and phone or e-mail · the need (for example “front suspension knocking, wants an inspection”) · the car, if the customer mentioned it (for example “VW Passat 2012”) · the full conversation history.

An enquiry is not a confirmed booking: the assistant doesn’t confirm a specific time or final price. You contact the customer and agree on it yourself. In your account, mark the enquiry as “Contacted”.

Why it helps a car repair shop

  • Questions often come in the evenings and at weekends, when nobody can answer.
  • Mechanics don’t have to stop working to answer a typical question about prices or opening hours.
  • The enquiry already includes the car and the problem, so the first call to the customer is shorter.

What it looks like in real conversations — Autoserviss 4U example.

Set up an assistant for your garage

Enter your website, check the fields and try it in the test chat. How it works.

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