Help

Getting started

• Creating your first assistantFrom logging in to an assistant that answers customers — step by step.
• The five information fieldsWhat to enter in each field so the assistant answers accurately.
• Reading your website and correcting informationHow “Read” works and what to do if a page can’t be read.
• Price list, VAT and opening hoursHow to enter prices so the assistant doesn’t mix up VAT or promise extra things.
• The assistant speaks your customer’s languageCustomers write in Latvian, Russian or English — the assistant replies in the same language.

Testing and publishing

• Testing the assistantTest chat, test enquiry and how to judge answers before publishing.
• Adding the assistant to your websiteOne line of code that adds the chat button to your site — and how to do it yourself.
• Using the public chat linkA link to your assistant you can put on Facebook, your Google profile, in e-mails or a QR code.

Documents and additional knowledge

• Documents and additional knowledgeCorporate plan: several websites, PDF/DOCX/TXT documents and additional text.

Enquiries and conversations

• Enquiries and e-mailsWhat an enquiry contains, where it arrives and how to mark that you’ve been in touch.
• Viewing conversationsWhere to see all customer conversations and tests, and how long we keep them.

Trial, payments and subscription

• How conversations are countedWhat one conversation is, what we don’t count and where to see what’s left.
• The 14-day trial and its allowanceHow many conversations each plan’s trial includes and when payment starts.
• Card, payments and remindersWhen and how much is charged, when the reminder arrives and what to do if a payment fails.
• Changing and cancelling your subscriptionHow to change plans, cancel the trial or subscription, and how to undo it.

Problems and solutions

• The chat doesn’t appear on my websiteA checklist if the button doesn’t show after adding the code.
• The assistant doesn’t know the answer or makes a mistakeWhat the assistant does if information is missing, and how to fix a wrong price, VAT or promise.
• An e-mail doesn’t arriveThe login link or an enquiry e-mail hasn’t arrived.
• Conversation limit reachedWhat happens to customers when the allowance is used up, and what you can do.
• Free consultation on requestHow to request help if you didn’t find an answer in the guides — we’ll call you back.