Price list, VAT and opening hours

How to enter prices so the assistant doesn’t mix up VAT or promise extra things.

1. In the “Prices and key terms” field write each price on its own line: Oil change — €26 (labour only, incl. VAT).
2. For prices, clearly state incl. VAT or excl. VAT. If all prices are the same, one line is enough, for example “All prices include VAT”.
3. If a price is “from”, write “from €40” and, if you can, what it depends on.
4. Write opening hours by day: Mon–Fri 8:00–17:00, Sat 9:00–13:00, Sun closed.
5. Press Save and check in the test chat: “How much is …? Does the price include VAT?”

The assistant doesn’t invent terms that aren’t in the fields — for example using the customer’s own materials, buying in parts or warranties. If it matters, write it down. The assistant doesn’t confirm a specific time or availability; it takes an enquiry and you contact the customer yourself.

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