The assistant doesn’t know the answer or makes a mistake

What the assistant does if information is missing, and how to fix a wrong price, VAT or promise.

If the assistant doesn’t know the answer (it isn’t in your information), it won’t guess but will say the business will confirm it and offer to take the customer’s contacts. You get an enquiry with the question. If such questions recur, add to your fields.

If the assistant answers incorrectly:

1. Find the field with the relevant information (prices, opening hours, services).
2. Write it clearly: one thing per line, prices with or without VAT.
3. If the assistant promises something you don’t do, write it directly: “We don’t buy in parts”, “We don’t confirm bookings by phone”.
4. Press Save, then “Start a new test conversation” and ask the same question.

AI can make mistakes, but precise and short data reduces them significantly. You can see a specific answer to a customer in “Conversations and enquiries”.

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• Conversation limit reachedWhat happens to customers when the allowance is used up, and what you can do.
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