An e-mail doesn’t arrive

The login link or an enquiry e-mail hasn’t arrived.

1. Check your “Spam”, “Junk” or “Promotions” folders. Mark the e-mail as “Not spam”.
2. For enquiries: in “My assistant” check the field E-mail address for enquiries and press “Save”.
3. Enquiries are always visible under Conversations and enquiries, even if an e-mail goes missing.
4. The login link is valid for 30 minutes and only once. If it has expired, request a new one on the login page.
5. A test enquiry arrives marked TEST — check that a filter isn’t removing it.

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