The assistant speaks your customer’s language

Customers write in Latvian, Russian or English — the assistant replies in the same language.

Customers write in their own language — the assistant replies in it. You only enter your information once, for example in Latvian; no separate knowledge per language is needed. Available on all plans and in the trial — in the website chat, the public chat link and the demo.

• The assistant detects the language from the customer’s messages. If the customer asks for another language, the assistant follows.
• If the customer switches language mid-conversation, the assistant switches too and remembers what was said before.
• When translating, the assistant doesn’t change prices, VAT terms, opening hours or any of your other facts.
• The enquiry card and confirmation are shown to the customer in their language.
• You receive the enquiry with a summary in Latvian, while the conversation text in the e-mail and your account stays in the original language.

1. Check it in the test chat: write a question in Russian or English. Result: the answer comes in the same language with the same prices.
2. If a term is translated imprecisely, add a clearer description to the fields.

Related articles

• Creating your first assistantFrom logging in to an assistant that answers customers — step by step.
• The five information fieldsWhat to enter in each field so the assistant answers accurately.
• Reading your website and correcting informationHow “Read” works and what to do if a page can’t be read.
• Price list, VAT and opening hoursHow to enter prices so the assistant doesn’t mix up VAT or promise extra things.