Card, payments and reminders

When and how much is charged, when the reminder arrives and what to do if a payment fails.

• Cards are processed by Stripe — we never see or store card details.
• Payment is taken once a month: the first at the end of the trial, then at the start of each period.
• 3 days before the first and every following payment we send an e-mail reminder with your business, plan, amount, date and time (Latvian time) and the number of conversations and enquiries in the period. If you want to continue, you don’t need to do anything.
• You can always see the amount and date of the first or next payment under Subscription.

1. Invoices and changing your card: Subscription → Manage subscription. Stripe’s management page opens.
2. If you see “Payment failed”, update your card on the same page. Until it is paid, the assistant shows customers only a contact form; Stripe will try again.

Related articles

• How conversations are countedWhat one conversation is, what we don’t count and where to see what’s left.
• The 14-day trial and its allowanceHow many conversations each plan’s trial includes and when payment starts.
• Changing and cancelling your subscriptionHow to change plans, cancel the trial or subscription, and how to undo it.